Professional service · Global Resilience Operations
Technical Assistance Center
A service desk that knows a filing deadline from a routine ticket
Overview
The Technical Assistance Center is the service desk for your people, trained on your systems and your industry.
What’s included
- Industry-aware triage
- Agents are trained on each client's systems and set priority by business impact: a clinical system outage, a market close and a filing deadline each carry different urgency.
- First-contact resolution
- First-line agents have the access and training to solve most problems on the first call rather than passing them on.
- Priority support
- A dedicated channel for executives and other users whose problems cannot wait.