Monitoring and Incident Response

Global Resilience Operations is Moraph's 24/7 operations unit. Tier 1 and 2 teams in Manila and Mumbai cover the US night, and Tier 3 engineering escalates to core teams in New York, London and Sydney.

The problem it solves

An outage at 3 a.m. can delay care, payments or public services, so our clients' systems are monitored and supported 24 hours a day.

Event management

We correlate logs and alerts to separate real problems from noise, and aim to fix issues before users report them.

Major incidents

Incident managers coordinate the technical teams and keep stakeholders informed until service is restored. In a major incident we open an executive bridge with our CISO, our Head of Engineering and your executive sponsor.

Root cause analysis

After every major incident we find out why it happened and track the fixes that stop it happening again.