Permitting & Licensing Accelerator

The Permitting & Licensing Accelerator gives applicants a guided online application that works out which permit or license they need, what to submit and what it will cost. It gives your staff one place to check completeness, route plan review, take fees, schedule inspections and issue or renew, with every step recorded and visible to the applicant.

The problem it solves

Most delays in permitting and licensing start before anyone reviews anything: applicants are unsure which permit applies, submit incomplete packages, and then call or visit the counter to find out where things stand. Staff spend their time chasing missing documents and answering status questions instead of reviewing.

Who it’s for

• Residents, contractors and businesses applying for permits and licenses
• Permit technicians and licensing clerks at the counter and online
• Plan reviewers in building, zoning, fire, engineering and health
• Inspectors working in the field
• Department directors and managers who report on workload and service

1. Guided applicationApplicants answer plain-language questions about their project or business, and the wizard tells them which permit or license applies, what documents to upload and the fees.
2. IntakeStaff see complete applications in one queue, with anything missing flagged and returned to the applicant online.
3. ReviewPlans route to reviewers by discipline at the same time. Comments go back to the applicant, and resubmittals are compared against the previous round.
4. Inspect and issueInspections are requested online and recorded on a phone or tablet in the field. Permits and licenses are issued, and renewals are reminded and processed online.

Applicant wizard

Questions and requirements configured from your codes and fee schedules, written in plain language.

Address and parcel lookup

Addresses validated against your GIS, with zoning and overlay information shown to applicants and staff.

Completeness checks

Required documents and information checked before an application reaches staff.

Fee calculation

Fees calculated from your schedule, including valuation-based and per-unit fees, with staff able to adjust with a reason.

Online payment

Fees paid online through your existing payment processor, with receipts recorded against the application.

Parallel review

Building, zoning, fire and other disciplines review at once, with one set of comments to the applicant.

Resubmittal comparison

Reviewers see which documents changed between rounds and which comments are still open.

Conditions of approval

Standard and custom conditions attached to permits and printed on the issued document.

Field inspections

Inspection requests, scheduling and results recorded on mobile devices, with photos and checklists.

License renewals

Renewal reminders, online renewal applications and expiry tracking for business and trade licenses.

Applicant status page

Applicants follow their application online, which cuts down status calls and counter visits.

Configurable notifications

Email notices to applicants and staff at each step, with wording your department controls.

Applicant

Applies, uploads documents, pays fees, answers correction requests, requests inspections and renews licenses.

Permit technician or licensing clerk

Checks completeness, confirms permit type and fees, routes applications and issues permits and licenses.

Plan reviewer

Reviews applications for one discipline, records corrections and conditions, and approves.

Inspector

Receives assigned inspections, records results and photos in the field, and requests re-inspections.

Supervisor or manager

Assigns work, reassigns when staff are away, and monitors queues and turnaround.

Administrator

Maintains permit types, questions, fee schedules, checklists, notices and user access.

GIS and parcels

Parcel, zoning and address data from your GIS services, such as Esri ArcGIS.

Payments

Your existing payment processor for card and electronic payments.

Finance system

Fee revenue passed to your general ledger or cashiering system.

Land-management or legacy permitting system

Records exchanged with an existing system you keep, or history migrated from one you retire.

Records management

Issued permits, plans and decisions sent to your records system under your retention schedules.

Electronic plan review

A dedicated plan-markup tool can be integrated for detailed drawing review.

Staff sign-in

Single sign-on for staff through your identity provider.

Work API

Application, review and inspection data available to your reporting and open-data tools.

Separate access for applicants and staff

Applicants see only their own applications; staff see what their role allows, and every access is checked on each request.

Staff single sign-on

Staff sign in through your identity provider, so your own sign-in and multi-factor policies apply.

Encryption

Application data and documents are encrypted, with keys Moraph staff cannot use without explicit, time-bound authorization.

No card data held

Payments are taken on your processor's payment page. Moraph does not store card details, hold funds or move money.

Audit trail

Every submission, decision, fee change and status change recorded with who made it and when, for public-records requests and audits.

Company-wide assurance

Operated under the controls covered by Moraph's SOC 2 Type II report and ISO/IEC 27001 certification, described in the Trust Center.

Moraph cloud

Hosted by Moraph in the United States region.

Dedicated environment

Single-tenant hosting where your policies require it, scoped in the proposal.

Phased by department

Departments or permit types can go live in stages, starting with those that gain most from online applications.

With a managed service

Optionally run with a Moraph managed service for configuration changes, such as new fees or permit types, and platform administration.

Permit and license catalog

We work with each department to list the permit and license types in scope and the questions that decide between them.

Codes and fee schedules

Your staff provide current fee schedules and code requirements; we configure them and your staff check every calculation before go-live.

Checklists and conditions

Review checklists, standard conditions and notice wording are configured from your existing documents.

GIS and payment connections

Your GIS and payment-processor teams provide access and test accounts so lookups and payments are proven end to end.

Data from current systems

Open applications, active permits and licenses, and contacts are migrated or referenced, as agreed in discovery.

Training and launch

Staff are trained by role, applicant help text is reviewed, and the public launch is planned with your communications team.

• The wizard is only as accurate as the rules configured from your codes and fee schedules, which your staff maintain after go-live.
• Payments go through your existing payment processor. Moraph does not hold or transfer funds.
• Reviewers comment within the Accelerator; detailed markup of large-format drawings needs an electronic plan-review tool, which can be integrated.
• It does not interpret codes or make approval decisions. Reviewers and inspectors decide.
• It does not replace your GIS. Parcel and zoning data are read from your GIS and must be kept current there.
• Code enforcement cases, complaints and violations are not included. The 311 Omni-Channel Citizen Intake product handles requests from residents.
• Applicants need an email address to apply online. Counter staff can enter applications on behalf of people who cannot or prefer not to apply online.
• Migration of historical records depends on the condition of your existing data. Older records may be referenced rather than fully migrated.

• Which permit and license types would go online first, and which departments review them?
• How are your fee schedules structured, and how often do they change?
• Which GIS services, payment processor and finance system would the Accelerator connect to?
• Do you need to keep an existing land-management system, or replace it?
• Who will maintain permit types, questions and fees after go-live?
• What does a successful launch look like for applicants, staff and elected officials?